Privacy Policy

Privacy Policy

This Privacy Policy sets out, in accordance with the Australian Privacy Act,[1] the Australian Privacy Principles the way in which the Committee for Adelaide (we, us or our) may collect, store, use, disclose, manage and protect your personal information when you interact with us, access (site) or enquire about, or otherwise engage with the us. Whilst the Committee for Adelaide is not an ‘APP Entity’ for the purposes of the Privacy Act, we are committed to keeping Personal Information secure, and so have voluntarily determined it appropriate to follow this policy.

If you do not agree to us handling your personal information in the manner set out in this policy we will not be able to provide our services to you and you should not provide us with any personal information.

From time to time we may make changes to this Privacy Policy. When we do, we will highlight those changes for a period of 14 days on our site. Please make sure you review our Privacy Policy each time you visit the site to keep up to date on any changes.

What is personal information and what kinds of information do we collect?

We follow the definition of personal information given in the Australian Privacy Act: “Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.”

The kinds of personal information we may collect, hold and process about you depends upon how you interact with us. This information may vary but primarily we collect your personal information to provide you with our services:

  • your name, contact details and certain identify information;
  • how you interact with us, including what events you attend, what submissions you make to us, or how you interact with us on social media;
  • messages, emails, and other correspondence and frequency of enquiries when you interact with us;
  • other information required to provide a service or information you have requested from us;
  • any information relating to you that you provide to us directly. 

How do we collect your personal information?

We collect personal information directly from you, for example when you provide that information to us, we contact you or when you attend one of our events. We collect personal information when providing you with information, as part of our advocacy and policy development, when you engage with us (including marketing activities) or from publicly available sources such as the internet and social media.

Why do we collect your personal information?

We collect your personal information for a number of reasons, including:

  • to conduct our advocacy, policy development and activities to further our objectives;
  • to send communications you request or contacting you and responding to your enquiries as well as communicating with you about your use of the services;
  • to develop or refine our activities;
  • to ensure consistency of service across our business for internal business / corporate purposes and to comply with our legal obligations;
  • to provide third parties with information about you and your activities to assist us in providing our activities; and
  • to cooperate with law enforcement bodies and government agencies where required by law or the terms of any relevant licence or industry code of practice.

Our use of personal information may extend beyond the uses described above but will be restricted to purposes that we consider to be related to our business functions and activities.

To whom do we disclose your personal information?

We may disclose your personal information to others as described in this policy for the following reasons:

  • our related entities and organisations involved in our activities;
  • service providers such as entities that verify your identity, process payments on our behalf, product distributors, direct marketing and market research;
  • merchants or financial institutions to facilitate your use of our services or when we have to investigate a claim, dispute or mistaken payment; and
  • law enforcement or government agent as required by law. 

We may also disclose your de-identified information to third parties for analysis, research and quality assurance purposes.

How do we hold and secure your personal information

We store your personal information digitally (unless legally required to retain in hard copy format). All digital material is secured using password protected computers and databases. Any digital transfer of Personal Information is via secure channels such as HTTPS where possible and user passwords are encrypted using a one-way hash. Any database we manage is appropriately secured behind firewalls.

Where personal information is no longer needed for the purposes set out in this policy, we ensure that such information is destroyed or de-identified.

Do we send your personal information overseas?

We are an organisation based in South Australia, Australia.
All our data is stored in Australia, however service providers we use may have
other arrangements for the storage of their data including offshore. Where applicable, in the event that your
information is sent overseas, we will use our best endeavours to ensure that
any overseas service provider will keep all personal information secure and

Do we use your personal information for direct marketing?

We may use your personal information to communicate directly with you to promote our activities. We use direct marketing to provide you with information about our services. If you receive direct marketing material from us, and do not wish to continue receiving it, please contact us by any of the methods stated in this policy, asking to be removed from all future direct marketing programs. Once we have
received your opt-out request, we will remove you from our direct marketing programs as soon as reasonably practicable. Please be aware that unsubscribing from one part of our services (for example, a newsletter) will not automatically remove you from all other services.

How do you access or correct personal information (including credit related information) we hold about you?

Access requests: You may request access to the personal that we hold about you by contacting us. Upon receiving an access request we may request further details from you to verify your identity.  We reserve the right not to provide you with access to your personal information if we are unable to
verify your identity to our reasonable satisfaction. An administrative fee that covers our time spent in locating and putting the information together, may be charged to cover our costs in providing you with
access. We will notify you of the administrative fee before it has been incurred.
We will respond to your access request within a reasonable period of time by either providing you with access, or if we refuse your access request, we will provide you with reasons.  Generally, access requests may be denied where:
we believe your request is frivolous or vexatious, we are entitled to reject a request by law, we are unable to verify your identity; or you have not paid the administrative fee (if any).

Correction requests: If you believe that your personal information held with us is inaccurate or otherwise
requires correction, you may send us a correction request by contacting us. We will review your request and respond to the request within a reasonable period of time. If we don’t think that the information is incorrect, we will give you notice and reasons. You have the right to ask us to include a statement with
the information that you believe the information is inaccurate, incomplete, misleading or out of date.

Can you deal with us anonymously or using a pseudonym?

When contacting us, you can do so either anonymously or by using a pseudonym. If you do so, we may not be able to provide you with accurate or useful information, and you may not be able to open an account with us or access the full range of our services. Further, we may not be able to investigate incidents or complaints you have made.

How can you make a complaint?

If you have a question or complaint, you can contact us:

Post: Attn. Privacy officer – Level 3, 91 King William St, Adelaide SA 5000

We take all complaints seriously and will respond to you within a reasonable period of time, usually 30 days, unless we consider your complaint to be frivolous or vexatious or if we are unable to verify your identity. If we are unable to resolve your complaint within this period, we will notify
you and work with you to agree to an extension.

If you are not satisfied: If you are not satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner at

How to contact us?

If you have questions about how we manage your personal information or wish to obtain a printed version of this policy, you may contact by any of the methods below.

Committee for Adelaide
Phone: 0481 576 588
PostAttn. Privacy officer – Level 3, 91 King William St, Adelaide SA 5000

Privacy Act 1988 (Cth).

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